Customer service doesn’t begin when the repair technician arrives at your door, and it shouldn’t end when they leave. Customer service should start from the moment you pick up your phone and give a company a call and extend through every single interaction you have, no matter how many times you might work with the company. At Russell & LeMay in Central Arkansas, that’s exactly what you receive. The unparalleled customer service is there regardless of what you need, how long it will take, or if you simply have a question. So if you want to be treated fairly and with respect, all you need to do is pick up your phone and give the team a call today.
It Begins With a Phone Call
Everything begins with an initial phone call or email. From asking about the services provided to what the difference is between a tankless water heater and a traditional water tank, all your questions will be answered through these initial conversations. Whether you want to continue on with booking an in-home service or you’d rather wait and look at other companies to see what the competition can provide, you’ll always receive the best customer service around. It all begins with a single phone call.
Russell & LeMay prides itself on not only offering excellent customer service over the phone, but in person as well. After all, you’re allowing complete strangers into your house in order to inspect the HVAC and plumbing features. They need to treat your house with the same respect (if not more) than you do. You shouldn’t have to worry about messes or other problems a contractor leaves behind. It’s not your responsibility to clean up after a contractor who doesn’t clean up after himself or herself. Russell & LeMay will treat your home with the level of respect you deserve and will always leave the work area in better condition than when they arrived. So no matter the kind of servicing you require or what needs to be repaired, the professional contractors pride themselves in offering you the kind of treatment you deserve.
Quality Never Ends
There’s nothing more frustrating than a company’s responsiveness dropping once the job is done. They have your money, so why should they continue to treat you like an important customer? That’s not fair to you, and it’s why Russell & LeMay continue to treat you with the same level of respect and care as the first time you picked up your phone and gave the team a call. So no matter what you’re interested in or what kind of need you are have at your home, you can count on Russell & LeMay to always treat you with the respect you and your home deserve.
One of the most important features of any business is the way they treat each customer, yet for whatever reason, far too many businesses overlook this. Even if the work the business performs is excellent, if its customers aren’t treated with respect, you’re not getting the service you deserve. You should never be forced to settle for a company that repairs your HVAC system but doesn’t treat you the way you expect to be treated. At Russell & LeMay, the customer service you receive is second to none. So whether you have a question about the services the company provides or you’re ready to schedule an in-home consultation, now is the perfect time to pick up your phone and give the team at Russell & LeMay a call today.